Shipping policy

Shipping

Every Hei5 Jewelry order ships free of charge, worldwide. Each piece is fully insured for its full value and carefully packaged for safe delivery to your home or office.

Production time

Each piece is made to order. Orders ship within 1–4 weeks, depending on the piece, once they pass our quality control.

Shipping methods

• International orders above $1,000 ship via FedEx International Priority.
• International orders below $1,000 ship via FedEx Economy or USPS.

When your order ships, you will receive a tracking number by email.

For your peace of mind, we always

• Insure and register every item for its full value.
• Require a signature on delivery.
• Deliver to a physical home or business address, or to a FedEx location for pickup. We do not ship to PO boxes.
• Accept alternative shipping addresses. For card payments, we recommend the address registered with your card issuer.

Duties and taxes

United States: prices include US import duties and customs fees. We pay them directly, so there is nothing to pay on delivery.

Israel: prices include VAT.

All other countries, including the European Union and the United Kingdom: import VAT and any duties are calculated at checkout and paid with your order. We pay them on import, so there is nothing to pay on delivery. In the few countries where they can't be calculated in advance, local duties and taxes, if any, are paid on delivery. Write to us and we'll check for you before you order.

Questions

Email contact@hei5-jewelry.com or message us on WhatsApp at +972 58-663-1054.