Return Policy

What products are eligible for returns?   Products are accepted for credit or exchange within 30 days of purchase. All merchandise must be in perfect saleable condition, with the sales receipt. Exclusions apply, please note: •    Merchandise under $10,000 will be accepted for return or exchange within 30 days of purchase. •    Merchandise $10,000 or more will be eligible for exchange within 30 days of purchase. No refunds will be issued for purchases above $10,000. •    Merchandise must be accompanied by all original packaging for a refund.  •    Watches must be returned with the same number of links presented at purchase and accompanied by the warranty card. •    Fragrance must be returned in its original packaging (including water seal stickers) and in saleable condition. •    Personalized, altered, or engraved items are not eligible for return or exchange. •    Refunds and exchanges are only eligible within the original country of purchase. •    Certain limited edition and collaboration merchandise may be ineligible for a refund.

How do I return an online purchase?   Hei5 Jewelry offers complimentary shipping for eligible returns, you may do so through any of the following: •    Simply visit this page to print a return label. Complete and enclose the return slip in your package and drop off your package at the nearest DHL location. Additionally, you may also schedule an at-home pickup. •    Contact us and one of our client advisors will assist you.   What will my refund look like?   For online/phone purchases: Credit or charge card purchases will receive a credit to the original cardholder’s account on which the purchase was made. If a credit or charge card has been used to make this purchase, the terms and conditions in the agreement between the cardholder and the issuer of that credit card shall also apply.    What if I wanted an exchange instead?   Hei5 Jewelry offers complimentary shipping for eligible exchanges, you may do so through any of the following: •    Simply visit this page to print a return label. Complete and enclose the return slip in your package and drop off your package at the nearest DHL location. Additionally, you may also schedule an at-home pickup. •    Contact us and one of our client advisors will assist you.

ביטול עסקה בהתאם לתקנות הגנת הצרכן (ביטול עסקה), התשע"א-2010 וחוק הגנת הצרכן, התשמ"א-1981